Order On
How we collect, use and protect your personal information.
The Green Bowl is a healthy food business trading as a sole trader, owned and operated by Maani. Our restaurant is located at 16 Swan Street, Loughborough, LE11 5BL.
You can contact us at info@thegreenbowluk.com or by visiting us in store. This Privacy Policy explains how we handle any personal information you share with us when using our website at thegreenbowluk.com, contacting us by email, or submitting our contact form.
We may collect and process the following types of personal information:
Information you give us directly — when you complete our contact form or email us, we receive your name, email address, and the content of your message.
Information collected automatically — when you visit our website, standard technical information may be collected such as your browser type, device type and pages visited. We use Google Fonts which may collect minimal technical data when loading fonts from Google's servers.
Information collected through third-party ordering platforms — when you place an order through GloriaFood (Click & Collect), Deliveroo, Uber Eats or Just Eat, those platforms collect and process your personal data under their own privacy policies. We receive only the order details necessary to fulfil your order.
We use the information we collect for the following purposes:
To respond to your enquiries — if you contact us via email or the contact form, we use your details to respond to your message.
To fulfil your orders — order information received from our delivery and collection platforms is used solely to prepare and complete your order.
To improve our website and services — we may use anonymised technical data to understand how our website is being used and to improve the experience for our customers.
We will never sell, rent or share your personal information with third parties for marketing purposes.
Under UK GDPR, we rely on the following legal bases for processing your personal data:
Legitimate interests — responding to customer enquiries and improving our services.
Contractual necessity — processing order information to fulfil orders placed through our ordering platforms.
Consent — where you have voluntarily submitted information to us via our contact form or email.
Our website uses a small number of cookies and browser storage technologies:
Essential cookies — we store a preference in your browser to remember that you have acknowledged our cookie notice, so it does not appear on every visit.
Google Fonts — our website loads fonts from Google's servers, which may set cookies or collect minimal technical data as part of that service. You can find out more in Google's Privacy Policy.
We do not use advertising cookies, tracking cookies or analytics cookies. You can control or delete cookies through your browser settings at any time.
We retain email and contact form enquiries for as long as is reasonably necessary to resolve your enquiry and for a reasonable period thereafter, typically no longer than 12 months.
Order data received through third-party platforms is retained only as long as required to fulfil and follow up on that order. Please refer to each platform's privacy policy for full details of their data retention practices.
We use the following third-party services which may process personal data on our behalf or under their own terms:
GloriaFood — powers our Click & Collect ordering. View their Privacy Policy.
Deliveroo — third-party delivery platform. View their Privacy Policy.
Uber Eats — third-party delivery platform. View their Privacy Policy.
Just Eat — third-party delivery platform. View their Privacy Policy.
Google Fonts — used to load typefaces on our website. View Google's Privacy Policy.
Under UK GDPR, you have the following rights regarding your personal data:
Right of access — you can request a copy of the personal information we hold about you.
Right to rectification — you can ask us to correct any inaccurate information.
Right to erasure — you can ask us to delete your personal data where there is no legitimate reason for us to continue holding it.
Right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
Right to object — you can object to us processing your data where we rely on legitimate interests as our legal basis.
To exercise any of these rights, please contact us at info@thegreenbowluk.com. We will respond within 30 days.
We take reasonable steps to protect any personal information you share with us. Our website is served over HTTPS (secure connection). Email communications are handled through standard secure email services.
Please be aware that no method of electronic transmission or storage is 100% secure. If you have any concerns about the security of your data, please contact us directly.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated date at the top. We encourage you to check this page periodically.
If you have any questions about this Privacy Policy or how we handle your data, please get in touch:
16 Swan Street, Loughborough, LE11 5BL
Email: info@thegreenbowluk.com
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your data.
